Dear Ed,
I've received your message that you didn't get answer from me in December 2016.
I've made another 3 attempts to deliver my answer to you through e-mail, using different mail service providers. But I don't receive confirmation that you received any of my 3 e-mails. I suggest there may be something wrong with your e-mail provider.
Communications with my customers are valuable for me.
Since I don't think any other way to communicate with you, having just your e-mail address, would you please contact me via our Help Desk, my e-shop, forums, Facebook, e-mail or any other appropriate way?
Kind regards,
Andre